Monday, June 22, 2020
The commercial property sector - Free Essay Example
This research project intends to assess and critically analyse what the impact, whether positive or negative. The Code for Leasing Business Premises in England and Wales 2007, has had on the commercial property sector from the standpoint of both the landlords and the tenants. It is designed, using primary research to aid the Government in assessing the level of success the Code has had and whether legislation is required to further enforce the protection of small business tenants. It is an interesting topic as the Government has sought to promote greater choice and flexibility in the property and leasing market for some time, but has been unsuccessful, also due to the fact that there are still very few reviews on the topic. The research, undertaken in July 2009 involves an investigation into leasing practice by small business tenants and their landlords, accompanied by secondary research. Structure of the Dissertation: Chapter 1: Introduction to the subject matter; containing the hypothesis, as well as the goals and objectives of the research. Chapter 2: Literature Review; sets out to critically analyse the current literature published on the subject and understand currently established views on the topic. A gap in the knowledge is also identified in the existing published literature. Chapter 3: Research Methodology; provides the methods and an explanation of them, that were used for primary and secondary research in this dissertation. Chapter 4:Research and Analysis; questionnaires and surveys presented in tables and graphs along with their analysis. Interviews unable to be quantified are scrutinized and compared in full. Chapter 5: Conclusion; compares the research with the hypothesis. Deducing its limitations and reliability, as well as whom these conclusions will impact, and any potential additional research that could be carried out. Hypothesis: The introduction of The Code for Leasing Business Premises in England and Wales 2007 has had no influence upon small business properties and their tenants and as a result was unjustifiable. Context and Background information: The Code for Leasing Business Premises in England and Wales 2007 was launched by Yvette Cooper, then Minister for Housing and Planning, on the 28th of March 2007. It set out some key recommendations to those taking or granting new or renewed leases. The code itself comprises of three sections: For the Landlord; a 10 point requirement guide in order for their lease to be compliant. For the Tenant; an explanation of the terms and 37 specific tips. A Model Heads of Terms, made available online. The Code for Leasing Business Premises in England and Wales 2007 is the result of collaboration between commercial property professionals and industry bodies representing both owners (Landlords) and occupiers (Tenants). These include such members as the Association of British Insurers, the British council for offices, the British Property Federation (BPF), the British Retail Consortium, the Federation of small Businesses, The Royal Institution of Chartered Surveyors (RICS), The Law Society of England and Wales, and the Department for Communities and Local Government. It replaced the previous embodiment of the Code, published in April 2002. The Code is voluntary so occupiers should be aware that not all Landlords will choose to offer Code-compliant leases. The Government has felt the need to promote the Code with a continual threat of legislation if it is not adopted this time by the property industry. However the Government takes a keen interest in ensuring the property industry complies with this voluntary Code. Larger business operators are expected to conform to the Code as they have the resources to employ property professionals to act on their behalf. The Code appears to be more aimed at small business tenants seeking to offer guidelines, promoting fairness in commercial leases and aiming to protect small businesses, by ensuring they have the information available to negotiate the most suitable deal. Goals and objectives: Objective One: To investigate small business tenants. A number of questions will be put forward in order to gain information into areas such as, lease terms, tenant satisfaction, and tenant awareness of The Code for Leasing Business Premises in England and Wales 2007. Objective Two: To investigate landlords, how they operate with regard to small business tenants, and what is their view is on The Code for Leasing Business Premises in England and Wales 2007. Objective Three: To gain extensive knowledge into the views of the Chartered Surveyors of The Code, and how The Code for Leasing Business Premises in England and Wales 2007 affects their decisions when advising a client. Objective Four: To assess the primary research gained in objectives One, Two and Three, and discover how, or if decisions made by a chartered surveyor could indirectly affect a small business tenant. Ultimately the aim of this research is to establish that the introduction of The Code for Leasing Business Premises in England and Wales 2007 has had no influence upon small business properties and their tenants and as a result was unjustifiable. While the existing literature discusses the changes in the relatively new Code, there is little information regarding its actual impact upon the industry. Due to the little research done on the new 2007 lease code, this document is intended to gain background information and research on lease practice in the UK, using the Island of Portsea and surrounding areas to determine the amount of business properties and their tenants that have been affected. The only published document comparable to this research is applied to the previous 2002 code and is therefore now outdated. By gathering data using interviews, questionnaires, and exploring further information written on the topic in journals and articles, my aim is to gather sufficient evidence to establish whether my hypothesis is true or false. It is hoped that the research methodology set out in chapter three is adequate enough so as to create valuable research, which until now has not been documented. Chapter 2.Literature Review: Introduction A literature review sets out to critically analyse the current literature published on the subject and understand currently established views on the topic. Secondary research also provides direction to the primary research helping to identify further any unanswered questions. In order to understand the subject, one must first acquire an understanding of the historical nature of business leases in the UK, and why there appears to be a need for market intervention through lease codes. Lease Structure within the UK and its progression. Historical Lease Length: For the purpose of this dissertation, it is necessary to understand the historical nature of a business lease, how they are changing, and what normality in the current marketplace is. The institutional lease also known as the 25 year FRI (full repairing and insuring) lease with upward only rent reviews was standard issue through the 1970s and 1980s. The introduction of more volatile economic conditions led to a change as the longevity of the leases was deemed unrealistic (Lizieri, C., Gibson, V., Crosby, N., Ward, C., 1998). This type of lease has also been described as the backbone of property investment (Hamilton, M. Cheng Lim, L. McCluskey, W., 2006). Whilst the economic climate began to recover in 1995, the expectation would have been that a recovery in the economy and the property market would precipitate a return to the bargaining strengths of landlords and tenants prior to the recession and a return to the terms of occupation which prevailed at that time (Hamilton, M. Cheng Lim, L. McCluskey, W., 2006). However there was a contrasting view to this expectation and a number of reasons are given (Crosby, N., Gibson, V., Murdoch, S., 2002). Firstly, tenants who, after being introduced to more flexible terms were unwilling to return to the institutional lease. Secondly, new accounts procedures forced tenants to show leases on their balance sheet as a liability and therefore highlighted the fact that longer leases financially burdened the tenant in many cases. Research was conducted in 2006 that showed that occupiers are still shifting toward shorter leases in order to prevent themselves from being overexposed to risk. Shorter leases tend to meet the needs of occupiers functioning in a rapidly changing economic environment (Hamilton, M. Cheng Lim, L. McCluskey, W., 2006). 10.93 years was found to be the average lease length from January 2001 to March 2004, among 106 office leases taken in Birmingham, London, Manchester and Belfast. This would appear to prove a large departure from the institutional lease. However, this research does have its limitations. It remains unclear how large the offices used for the survey are. Larger offices are more likely to have tenants that require longer leases, mainly to justify for writing off fit-out and relocation costs (Dickenson, March 2007). If this is applied to this dissertation for example, the focus of the Code for Leasing Business Premises in England and Wales 2007 is upon small business properties and their tenants who are unlikely to have large fit-out costs. Upwards-Only Rent Reviews (UORRs): The UORR is A clause in a lease wherein at a defined given point a rent review will occur. When this arises the rent will either be fixed at either the current rent passing or the open market value, whichever is the highest. As a lease becomes shorter in length, any fluctuations in market conditions are less likely to affect corporate liability. Therefore the lease rent review clauses become increasingly insignificant. A survey conducted in June 2005 by the ODPM (Office of the Deputy Prime Minister) came to conclusion that they had strongly polarised views about whether or not the Government should legislate against UORRs. (Office of the Deputy Prime Minister, June 2005) The government has been considering a ban on UORRs for some time but has still not felt the need to act. A further survey conducted in 2007 by GVA Grimley and the CBI focused on the opinions of corporate tenants. The survey returned only a small majority (57%) in favour of banning them (Cooke, July 2007). Cooke conti nues to comment that firstly this is not a large enough majority to consider a ban, and secondly, the size and sector spread of the survey was significant and there is a recommendation of further research. Any moves to remove UORRs will have a major effect on the security as property as an investment. Cookes view is that as any legislation is unlikely to be retrospective, and therefore a two stage system will be in place, corporate occupiers would not reap any benefit for some time. (Cooke, July 2007). Contingent Liability: There was a strong vote in favour of removing contingent liability, with 83% voting for its abolition (Cooke, July 2007). This high figure suggests that many business occupiers are despondent with their current leases; however they are not forced to sign a lease with this agreement and as the research shows tenants are aware of the liability but appear to do nothing about it. It should be noted that the size of corporate tenants questioned in the research conducted by GVA Grimley is unknown and therefore may offer a poor sample of information for what is required in my research. The Code is positioned to aid smaller tenants who often are unable to afford professional property services. Cooke describes his opinion that corporate occupiers regard it as inequitable that, having assigned a lease to a third party and having received the landlords approval to the transaction, they are required to step back in because of the failure of the assignee several years later. (Cooke, July 2007) If this is a commonplace problem in the market, then this certainly gives good grounds for a new code. 2002 Code of Practice for Commercial Leases (E2): The second edition of the Code of Practice for Leases in England and Wales was published in 2002. Philip Freedman, one of the co-contributors to the 2007 code commented that Although it was felt there had been a significant move toward shorter leases, and lease terms had become more flexible, small business tenants were still poorly informed about property matters and landlords were not offering tenants sufficiently flexible lease terms to match their business needs(Freedman, 2006). Freedman continues to mention that the government was unsatisfied with the continued prominence of upward only rent reviews (UORRs) in longer leases, and was considering outlawing them. The Code introduced in 2002 was very different from its predecessor from 1995 that it replaced. There were no objectives or aims set out in the Code, instead, ten key recommendations to business leases were listed. The first three were to promote open negotiation between parties, and to recommend financial advice on costs of occupation. The other seven points cover particular aspects of a commercial lease (Neil Crosby et al. (2005). The paper Monitoring the 2002 Code of Practice for Commercial Leases, co-written by Neil Crosby at Reading University for the UK government was designed to measure in detail the impact of the 2002 Code. It is similar to my piece of research, although it is now outdated and obsolete for professional consultation. It does however show key research that provides evidence that the 2002 Code was unsuccessful and therefore required change. An interview survey was carried out with an extensive number of chartered surveyors, and also with solicitors involved with conveyance and lease contract negotiation. The perception of property professionals acting for clients in 2005 was noted as follows. Firstly, virtually all interviewees were aware of the 2002 code. Secondly it is clear that larger and institutional landlords are more likely to have knowledge of the code and smaller landlords may not. Thirdly, tenants are perceived to have no knowledge of the code unless they are large tenants with direct access to professional property services advice. The conclusion is that Most consider that the Code is having no influence at all on lease negotiations, although some of the agent interviewees regard it as having some small, indirect, influence. Only two interviewees, one surveyor and one solicitor, are actively and regularly using the Code when negotiating on behalf of tenants. The paper concludes that there is the perception among large commercial tenants that the lease structure system is unsatisfactory in the UK, even if they are unaware of the Code. International tenants appear to be more dissatisfied than their UK counterparts. The main reasons cited for dissatisfaction are the lease lengths, and the tenants lack of break clauses. The research methods used in this paper hold credit as the results were a catalyst for a code reform. It is highlighted that the Code is underperforming, and holds no or very little influence. The paper has been useful in developing my hypothesis as it gives a benchmark for success for the 2007 Code. The Last Chance to Get Things Right: The article titled the last chance to get things right written by Philip Freedman, comments on the shortcomings of the 2002 Code and gives specific direction as to changes that should be implemented in the new Code. The shortcomings are extremely valuable to my research because it shows direct areas in which the 2002 Code has been considered to fail and these areas should be focused upon when analysing the level of success of the 2007 Code. Firstly, Freedman sights that restrictions on subletting and assignments have not been relaxed in accordance with the Code. Landlords, familiar with the landlord and tenant act 1995, had in recent years been imposing detailed restrictions on assignments, most notable with the introduction of required authorised guarantee agreements (AGAs). Tenants under such agreements are limited in their possibilities for assignment as it is difficult to find a sufficient tenant. Furthermore, the liability still remains in an event that an assignee defaults on the lease payments. His views are backed up by the research by the 2005 report conducted at Reading University. This research found that most leases that had the option for assignment automatically required the tenant to enter into an AGA. Secondly, between the period of 2002 and 2005, the courts upheld a number of landlords rights to impose strict enforcement on lease clauses that require subletting to conform to specific requirements on rent or other terms(Freedman,2006). Freedman sights the case Allied Dunbar Assurance PLC V Homebase LTD [2002]. This would suggest that the courts are not working in unison with the views held by the Government that businesses require further protection from landlords. Freedman concludes, indicating that this is the last chance for the industry. A study into whether the new Code has influence or not would seem wholly relevant as it would provide knowledge on whether this last chance has been successful or not. Code for Leasing Business Premises in England and Wales 2007: After Yvette Cooper introduced the Code in March 2007, Geoff Le Pard considered the contents of the new Code. The new Code is more concise than the 2002 version. It is written in plain English and provides more authoritative guidance on lease terms (Le Pard (2007). The article, from which the quote above is taken, was released 3 days after the Code was introduced. While this is time to provide commentary on the new aspects of the Code, it is unable to provide any reliable prediction as to how this will affect the market in the long run. New aspects of interest that are assessed include firstly pricing options and rent reviews. Under the 2007 Code, landlords must state whether a choice of lease terms is available and propose rents for different lease terms (Le Pard (2007). Secondly, restrictions on assignment are discussed. One of the governments principle concerns is the inflexible assignment and subletting provisions in leases (Le Pard (2007). The article continues by commenting that the Code only allows the provision of an AGA agreement, established problem of the 2002 Code, when the assigned tenant is of a lower financial standing than the outgoing tenant. Thirdly Le Pard comments that the new Code insists Break Clauses should not be prevented by conditions that effectively make the break inoperable (Le Pard (2007). Certainly the three features of the 2007 Code that are described by Geoff Le Pard can be tested using primary research as to their influence. A Code that Lacks Strength: The reach of the new commercial lease code will be limited by the ability of landlords to opt out selectively (Martin, 2007). In this article, John Martin explains that the government and BPF believe that landlords who subscribe to the Commercial Landlords Accreditation Scheme (CLAS) will gain marketing benefits. Part of the scheme involves the landlords abiding by the 2007 commercial lease code (landlord code). If rules are broken then private and public reprimand can occur however, the landlord code value is watered down in the fact that landlords can opt out of any specific requirements of the Code (subject to explanation). The extent to which landlords sign to the CLAS is not described, however is supports the view that landlords do not want to adopt the Code. Martin also has an interesting view that the new guidance on assignments appears to be an attempt to revert to the pre-1996 position, without re-instating the concept of privity of contract (Martin 2007). The article is however written with an assumption that the Code will be endorsed by property professional and therefore will spread throughout the market quickly. Gap in the Knowledge: As previously mentioned, there is a wealth of information published commenting on the Code for Leasing Business Premises in England and Wales 2007. What is unknown is the influence this code is having on the industry if at all. Considering the Code is thought to be the last chance for reform prior to legislation, its performance should be reviewed to show whether legislation is necessary or not. After reviewing the literature in this chapter, a conclusion has been drawn that the Code is unnecessary. There is not sufficient research to prove this and there is therefore a gap in the knowledge. The next chapter sets out the methods in which the hypothesis in Chapter 1 will be tested. Introduction: This research was designed to test this hypothesis; The introduction of The Code for Leasing Business Premises in England and Wales 2007 has improved the position of a tenant when negotiating a new lease. This chapter discusses the research methods applied and ultimately lead to a comprehensive conclusion that will either reject or confirm the hypothesis. Research Methods: Traditionally, there are two different types of research. These are Quantitative research and qualitative research. Miles Huberman (1994). Quantitative Research: Quantitative Research is normally presented in Data, usually in the form of numbers and statistics. Theres no such thing as qualitative data. Everything is either 1 or 0 (Fred Kerlinger). The aim is to classify what statistics are important, count them and construct statistical models. One can then explain what is observed. Fred Kerlinger considers all research can be ultimately defined as quantitative as one could argue that all information can be displayed through binary (yes or no) questions and answers. Qualitative Research: Qualitative research is based upon alternatives to statistical data such as values and opinions. Donald Campbell holds the view that all research must stem from an initial qualitative theory. All research ultimately has a qualitative grounding (Donald Campbell) It can be extremely useful when there is little or no previous research on a topic, as it can unearth new views and theories on a subject. Donald Campbell considers all research stems from an initial qualitative study. Research Strategy: Secondary Research: This type of research relies on the information and research submitted by others. The advantages and disadvantages are shown in table 3.1 above. Before writing this report, many books, internet articles, journals magazine articles were consulted so a thorough understanding of the subject was known. It should be noted that as the Code in question, The Code for Leasing Business Premises in England and Wales 2007, was only introduced at the end of April in 2007 there is therefore limited published material on the subject. Literature Review: The literature used in Chapter 2 for the review is a form of secondary research, and while it shows the current knowledge on a topic, much of it is outdated and therefore unreliable. The literature review also highlighted the lack of material published regarding the lease codes in the UK. There are a number of magazine articles but there is only one academic report (Crosby et al. (2005)) that holds any significant value, but as stated it is outdated. Once the gap in the knowledge was identified from the literature review, it gave direction for a number of research questions to use in my primary research. Primary Research: This is research that compounds new information. The following two types of primary research were used by my study:- Small Business Tenant Questionnaire. Landlord Questionnaire. Semi-structured Interview with Chartered Surveyors. Tenant and Landlord Questionnaires: Target Audience: The first stage of primary research involved two separate questionnaire studies firstly to tenants, and secondly to landlords. The questions aimed at the subjects were influenced by the report from Reading University Monitoring the 2002 Code of Practice for Commercial Leases (Crosby et al. (2005)). Questions were asked with a final goal of contributing to the objectives and aims of the report and testing the validity of the hypothesis. The questionnaire provides an opportunity to understand the direct influence of the Code for Leasing Business Premises in England and Wales 2007 on tenants and landlords. Questionnaires were completed in either of two ways. It was established that it would be far easier to gain responses from landlords if it was via email and therefore this is how the 20 landlords were contacted and how they gave response. With regard to the tenant questionnaire, it was decided that a questionnaire would be delivered to a number of tenants. After two days, these would be collected and any uncompleted questionnaires would not be counted. A total of 30 business tenants were visited. Due to the data protection act, names of tenants or landlords remain anonymous and cover notes were addressed to the Manager. Sample: Due to the large number of tenants and landlords in England and Wales, it is necessary to sample the respondents. The sample method used is a form of random and cluster sampling combined. Normal cluster samples are used when the subject research matter is too large to measure. Normally certain areas would be subject to research instead of the whole country for example. Often in cluster sampling, the total population is divided into these groups (or clusters) and a sample of the groups is selected (Wikipedia, 2008). In my research, this was further randomised down into sample of particular clusters. Areas used for the research were Windsor, Bracknell and Reading. It was considered that 30 tenants and 12 landlords would be a sufficient sample to gain the required information without mak ng the research excessively impractical. Design and Content: Each of the two questionnaires were designed to be as clear as possible for the target individuals, and they also incorporate layman wording as to ensure each question is understood fully. The majority of questions asked utilised a multiple choice answer system. This enabled each paper to be completed with ease and also provide comparable data between different questionnaires. Copies of both Questionnaires including a covering letter for each questionnaire are included in Appendix B and C respectively. Pilot: It was felt necessary for a pilot copy of each questionnaire to be reviewed by a property professional prior to conduction of the survey. This was done for a number of reasons. Firstly the design of the questionnaire is reviewed to ensure it is easy to comprehend. Secondly, the wording is reviewed and changed if necessary. Thirdly organisation and the number of questions are reviewed. The pilot questionnaires were sent to a property professional Nigel Dight (Leslie G. Dight and Partners). It was decided after the pilot that a universal do you have any other comments to add, would be incorporated as a final question. This gives the opportunity for landlords or tenants in the subject research to add any qualitative information they feel important to the subject. Response Rate: Before each email was sent to landlords, a telephone call was made to ensure they were comfortable with the questionnaire. This ensured a high response rate. A covering letter (viewable in Appendix B) was also sent to emphasise the importance of the answers and how they help the research project. A response rate of 75% was achieved which was viewed as a success. A much lower response rate was expected from the tenant questionnaires; however, the 60% achieved was largely viewed as a success. It was expected to that ten respondents from each questionnaire would be achieved however this was exceeded. After this initial response it was decided therefore that no new respondents needed to be found as both questionnaires had exceeded response rate expectancy. Semi-structured Interview: Target Audience: Interviews were carried out with chartered surveyors who have extensive current and previous experience in both tenant and landlord representation during lease negotiations. It is important that each interviewee has experience of the market over the last twenty years in order to have a comprehensive view of how the market has changed, and how this has affected tenants. Appendix D gives a list of interview candidates. A semi-structured interview technique was used to gather information from chartered surveyors because they are likely to have a wealth of experience and knowledge on the topic. The interview provides the opportunity to show the indirect impact of the Code for Leasing Business Premises in England and Wales 2007 because, unlike the questionnaires, the interviewed surveyors are more likely to have a broader understanding of the mechanisms within the market. If the code is found to indirectly affect a business lease tenant, the surveyor is far more likely indicate this than the tenant themselves. Sample: Due to the large number of chartered surveyors in the UK it is not possible to interview them all. A random sample method is used to find suitable candidates for the interview process. It is also important the prospective candidates are vetted prior to the interview to ensure they have the relevant experience to answer the questions. Although only a small number of interviews took place, an attempt to provide a full spectrum of surveyors from the marketplace was achieved. One of the interviewees acts on behalf of large corporate clients, while another acts on behalf of smaller clients for example. It was viewed that only a small number of samples would be required as a predicted response rate was a high percentage. Design and Content: Appendix D includes a list of outline questions that should be posted to interviewees. Although only a guideline, these questions were designed to gain the core information required from the interview. In practice, further questions and discussions took place during the interview. Compared with the questionnaires, this provides further in depth answers and opinions. The estimated time of each interview was intended to be around 15 minutes. This was firstly conceived to be enough time to gain the required information. Secondly it was not so long as to discourage any prospective interviewees from taking part. In practice the interviews lasted for around 25 minutes, due to the expansion of the core questions, however this did not cause a problem. A full transcript of each interview can be viewed in appendix E. Two of the interviews were carried out via telephone interview as this provided the easiest was to lease with surveyors at some distance. One interview was carried out in person d ue to the close proximity of their office. The interview in person proved to be more successful as the interviewee seemed more focused on the questions. Response Rate: The response rate was 60% which was considered poor under the circumstances. A small number of surveyors were contacted with the initial view that all would provide an interview. The response rate did however fall between 60% and 100% which was my accepted range. The three interview candidates did provide substantial evidence for the research due to the large wealth of experience between the three chartered surveyors. It was decided after the initial round of interview applications, that re-applying, or searching for new candidates was not required, as the three interviewees had provided more information than expected. Chapter Summary: A number of research methods can be used to understand a subject, formulate and then test a hypothesis. After conducting secondary research, both quantitative and qualitative primary research was undertaken. A questionnaire was used to obtain knowledge of views regarding the lease held by business tenants of a range of office and retail units. A questionnaire was used to obtain knowledge of views regarding the lease issued by landlords In depth semi-structured interviews were conducted with chartered surveyors to obtain their views on: Lease Negotiations. Small Business Tenants. The Code for Leasing Business Premises in England and Wales 2007. The two primary research methods were chosen because they provided easily accessible, reliable information at a relatively low cost that fulfilled the goals and objectives, set out in Chapter 1. The following Chapter provides a detailed summary of the primary research findings. Chapter 4, Data Presentation and Analysis: Introduction: Primary Research was undertaken to in order to achieve the research objectives and goals. The questionnaires and interviews were undertaken in an attempt to prove or disprove the hypothesis. The presentation of the primary research in the chapter is dependent upon the method used. Statistical quantitative data retrieved from questionnaire results are displayed in appropriate tables and/or graphs. Qualitative information and opinion retrieved from the semi-structured interview study are extensively more complex to analyse and the results will be assessed separately. A possible link in the primary research that applies to the hypothesis will be concluded fully in Chapter 5. Primary Research Findings, Tenant Questionnaire: Questions 1-3 were introductory questions about the respondents to ensure the tenant was satisfactory for the questionnaire. Question 1: Q1 was a question designed to understand the size of the business and the number of people employed at the location. The majority of respondents are positioned as micro sized businesses. Only 27.7% of businesses questioned have 10 or more employees and none of the businesses questioned has more than 40 employees. This shows that the majority of those questioned in the survey can be classed as small businesses. 10 out of the 18 businesses questioned have only up to 5 staff employed. It is this type of business that the Code for Leasing Business Premises in England and Wales 2007 is attempting to improve the protection from landlords. Question 2: Q2 asks what type of use the subject property is used for. Attempted sample included thirty respondents and it was attempted to provide an even split of retail and office units, as a small business lease can apply to either type. It should be noted that a lease could also apply to an industrial unit and these were not included in the survey sample. Question 3: Q3 was a question to understand what type of landlord the building is being rented from. Figure 4.3 shows the types of landlord the respondents building is let from. The majority of buildings in the study are shown to be let from private individuals. This is presumably due to the fact that they are fairly small units and therefore are unlikely to be owned by property companies of institutions. Only 16.7% of buildings were let from property companies. A space in the questionnaire was provided for respondents to fill in any other type of landlord such as a local authority for example however this option was not used, despite 33.3% of respondents unsure as to the nature of their landlord. Questions 4-7 are questions regarding the nature of the tenants lease. It was expected that a number of respondents would not know the answer to these questions and therefore an unsure option was included in the answer to these questions. Ideally, if cost and time were not a factor, a larger number of respondents would be included in the survey to negate the number of unsure response. Question 4 part 1: Q4 part 1 asked the start year of the lease. This is important because many leases commence prior to the 2007 Lease Code. This means that when they were signed, they were possibly under the advice of the 2002 Code or possibly even the 1995 Code. Some institutional 25 year leases may have been introduced prior to any lease code, however this is unlikely in the small business tenant end of the market. While figure 4.4 shows that 3 respondents are unsure of the start date of the lease it does show however that 6 leases were signed since 2007. This means that 6 leases may have been under the guidance of the 2007 Lease Code. Question 4 part 2: Part 2 of question 4, if your lease was signed since 2007; were any alternative lease terms offered to you by the landlord?, was focused on the number of tenants who have signed new leases since 2007. This is because there is a possibility that the Code may have had an influence on the negotiation process. Of the 6 respondents who signed their lease since 2007, no respondents indicated that a number of priced lease options and alternatives were offered by the landlord. 2 respondents indicated that they were unsure. 4 Respondents indicated that there were no alternative lease terms offered by the landlord. The fact that no respondents were offered alternate options during the lease conception is important because it is one of the recommendations made in the 2007 Lease Code. Question 5: Q5 shows the length of lease of the respondents. Figure 4.5 above shows the length of lease of the individuals tested. It now seems more reasonable firstly to have offered the respondents a larger number of options as 6-15 years and 15+ years are both offer a large spread of answers. Secondly, it would have been useful to know when the next lease renewal is for respondents and if the tenants will request shorter lease terms in the future. Question 6 part 1: Q6 part 1 was a follow on from question 5 in that it asked do you have a rent review included in your lease agreement? The results show that 9 of the 18 candidates have a rent review and this is presumably the respondents who have leases of length between 6 and 15+ years. Question 6 part 2: The most important part of question 6 is to know if the rent reviews are upward only (UORRs). The results show that 89% of the respondents who have a rent review say it is upwards only and the only other respondent was unsure. This would signify that while some leases are still long, rent reviews are still upward only. Question 7: Q7 involved three parts with regard to tenant break options, assigning the lease, and AGA agreements under the 1995 Landlord and Tenant Act. Figure 4.6 show a large number of respondents are unsure about certain aspects of their lease agreements. This was expected, as the majority of small businesses are not considered experts in lease negotiation and it also shows that the respondents may have signed the lease without understanding the terms. This especially applies to the AGA. It is likely that in the leases where assignment is possible, an AGA is present even though even if 83.4% were unsure. Questions 8-10 are questions regarding negotiations of the lease. Question 8 and Question 9: Q8 Refers to the number to the number of respondents who utilised professional advice when obtaining their lease. Q9 is linked to the previous question because it explores the number of respondents who negotiated terms during the arrangement of the lease. Indicate that there is a trend between lease negotiation, and tenants being represented by a property professional. The 2007 Code promotes negotiations between tenants and landlords. My research shows at least 12 respondents of the 18 studied chose to negotiate their lease. While only five respondents admitted to having professional property advice, this would lead me to believe the Code is having little impact on the industry. This would support a view that the Code is having little effect on the industry. The study into tenant satisfaction is very significant to my research as it shows if respondents are happy with the terms they currently let their property. 0% of respondents were unhappy with the terms upon which their lease began, or its current operation, with 83.4% still totally satisfied during the time of the survey. This is important because it could suggest that the 2007 Code is unnecessary as market forces have provided satisfactory terms for the respondents. Questions 11 and 12: Questions 11-12 are questions on the 2007 Lease Code. It was expected that none of the respondents would have known of its existence or how much it affected their lease negotiations for a number of reasons. Firstly as small businesses, not many would have the time to make their property provisions an important part of their agenda. Secondly, the Code was introduced relatively recently. Thirdly, many surveyors do not use the Lease Code, so if they advise a tenant client, the respondent may still have no knowledge of its existence. Part 1 and 2 of Question 11 show that while only two respondents actually had knowledge of the Code, they both felt that it did not affect their lease negotiations. This is significant because firstly it shows that small business tenant knowledge of the Code is very minimal. Secondly it shows that the opinion of small business tenants is that the Code has no impact upon lease negotiations even with prior knowledge. . This does not mean that there is no impact and the opinion of Property Professionals should prove further insight. Q12 indicates just over 55% of respondents will consider the Code when next negotiating a lease. Summary of the Analysis: To summarise the analysis of the questionnaires with small business tenant respondents, the value of the tenants opinions can be considered to be somewhat limited. While the effectiveness of the Code can be measured by the knowledge of those it is trying to protect, it is possible that there is some indirect protection that the tenants are unaware of. Of all 18 tenants questioned, none considered the Code for Leasing Business Premises in England and Wales 2007 had affected lease negotiations directly. The research did however show that a large number of respondents did choose to negotiate their lease despite firstly a lack of professional advice, and secondly a lack of knowledge of the Code. As no respondents in Q10 indicated dissatisfaction with their lease terms, this would give some weight to an opinion that the Code is unnecessary as firstly tenants are not unhappy, and secondly they are negotiating leases themselves without advice from a Code. Primary Research Findings, Landlord Questionnaire 4.3.1 Questions 1 and 2: Q1 and Q2 were designed to give outline information regarding the landlord respondents. Firstly it was asked how many properties the landlords leased out to tenants. The majority (55%) of landlords questioned leased out between four and eight properties. The remaining 45% leased out nine or more properties. It would have been more useful to propose more specific answers as the range spread is not particularly clear in the table above. However as all the landlords in question have at least four properties let, they should have good experience of the market. The spread of properties owned by the majority of respondents were in local areas to Bracknell, Windsor or Reading. One respondent owns property on a regional level while three respondents (30%), lease out property nationally. One would expect the national landlords to be the larger of the ones questioned. Question 3: Question three asked whether the respondent landlords considered if leases were getting shorter. This was asked because the secondary research had indicated an increasing trend for shorter leases, however, it was predicted that leases had stopped falling in length. 77% of landlords considered leases were not getting shorter while the two other respondents thought they still were. Question 4 and 5: These questions apply to break clauses and assignment. It asked the landlord if it was considered they are becoming more common in lease agreements, and if the assignment clause is subject to an AGA. Reasons for inclusion of these clauses could be the influence of the lease Code 2007. Economic factors could also have an influence. The landlords questioned are fairly split on their opinion of break clauses with five thinking they are becoming more common, and four thinking the contrary. With regard to assignment, 77% of landlords think they are not becoming more common in the market. However, 66% of landlords have the view that assignment clauses are only available with an AGA. The Code for Leasing Business Premises in England and Wales 2007 states that Authorised Guarantee Agreements should not be required as a condition for assignment. This would indicate that the market is still running contrary to the guidance of the code and therefore it could be considered to have no influence. Questions 6 and 7: Q6 and Q7 are focussed on rent review. The response to both questions was considerably precise. Firstly, landlords were asked which type of rent reviews was considered normality from the following options. Rent can only go up or stay the same Rent can go up or down (initial rent as minimum) Rent can go up or down (with no minimum) 100% of landlords chose option a, thus showing that the UORRs are still the normality when negotiating a lease. The following question asked landlords if they thought this type of review would remain commonplace in lease agreements. Again 100% of landlords elected that they thought this type of review would remain the same. It is in the landlords interest to operate this type of review because it keeps their investment more secure in a volatile market. The Code for Leasing Business Premises in England and Wales 2007 mentions a landlord may offer options b or c from Q6; however it would appear from Q7 that the landlords in the questionnaire are not supportive of this, and therefore one could consider the Code has no influence. Question 8: Represented landlords are more likely to have the Code influence their actions as their agents and advisors should inform them of RICS endorsed codes. The results to the questionnaire show that all but one of those questioned took professional advice during a lease negotiation. It is either possible that the only landlord who is not represented, is an expert themselves, or has a full time employed individual to handle issues such as these. Questions 9 and 10: Q9 and Q10 are focused on alternative options offered to tenants during a lease negotiation. Two of the landlords may have at some point offered priced alternatives to tenants, it has never been to any benefit as the options have never been selected by the prospective tenant. As this is one of the recommendations in the Code, it would seem that this is not being exercised. Possible reasoning is discussed in the analysis of the interview survey in 4.2.4. Question 11: Question 11 explores landlords opinion on tenant negotiation during a lease agreement. The research indicates that 100% of tenants negotiate the terms of a lease. While the previous interview survey with tenants indicates that only 27.7% of tenants are represented (4.2.8). This would indicate that tenants are often negotiating terms without advice. Question 12: Q12, Parts 1 and 2 were in reference to The Code for Leasing Business Premises in England and Wales 2007. Part1 concludes that 66% of landlords are aware of the Code. This figure was expected to be lower. However it indicates that property professionals are possibly passing on the knowledge of the Code to their clients. Part 2 of Q12 yielded a number of different results as it allowed landlords to give qualitative information regarding their opinion as to what influence the Code for Leasing Business Premises in England and Wales 2007 has on lease negotiations. This question only applied to the 6 respondents who selected yes for part 1. Two of the respondents declined to comment, a possible interpretation being that they had no in depth knowledge of what the Code is. Two other respondents admitted that they did not understand the Code and could therefore not comment. One of the respondents indicated that the Code has a negligible impact because market forces had already made lease negotiations more flexible. The final respondent indicated that the Code may have encouraged the discussion of a range of alternatives. Summary of Analysis: To summarise the analysis of the questionnaires with landlord respondents, one must firstly compare knowledge of the Code. While the research did show that a far higher percentage of landlords (66%) are aware of the Code than tenants 11.1%), the survey of landlords showed that tenants are still likely to negotiate their lease. As an unrepresented tenant is likely to gain knowledge of the Code from their landlord, Part 2 of Q12 revealed that of the 6 landlords with knowledge of the Code, only two had valid opinions regarding its implementation. This would show that landlords are unlikely to pass on their knowledge of the Code to their tenants and this would render the Code largely useless. Primary Research Findings, Semi-Structured Interviews: Of the five surveyors contacted, three produced in depth interviews, the transcripts of which can be reviewed in Appendix E. The questioned posed to each interviewee are shown in Appendix D. As the topic is fairly complex, in practise it took a diverse number of different questions to extract the relevant opinions of each surveyor. An analysis of the questions asked is shown in this chapter although other questions Lease Negotiations: Question 1 Is the majority of your work in tenant, or landlord representation? All three surveyors were highly experienced in landlord representation. Simon Fryer did however state that the majority of his work involved landlords, but he did do minority tenant representation work. Question 2 Do you consider the majority of tenants are aware lease terms are negotiable? All three surveyors considered that tenants were aware that lease terms were negotiable including unrepresented smaller business tenants. Nick Colvin states that is it unusual for there not to be a negotiation. Question 3 How would you present a marketable property for a client and would you explicitly state the lease is negotiable? There is general agreement as to what the different surveyors would show a prospective tenant when marketing a property. Tim Bryant indicates that he would show a lease term such as our client would like a 10 year lease. Simon Fryer indicates that they do not disclose terms or rents which annoy prospective tenants to some extent. He does this to provoke a prospective tenant into enquiring further. One could argue that the lack of information could increase prospective tenants likelihood to negotiate, as terms and rents are not initially shown. Small Business Tenants: Question 4 Do you agree that most small business tenants are not represented during lease negotiations? All three surveyors agreed that the majority of small business tenants are not represented during a lease negotiation. Question 5 When acting for a landlord, how do you consider the position of unrepresented prospective tenants in the negotiation process? With regard to unrepresented tenants, Tim Bryant considers that this position has changed in the last twelve months and is dependent upon economic conditions. The agent now has to broker a deal. This would mean that a surveyor is more likely to help a prospective tenant reach satisfactory terms under a harsher economic climate as they are less likely to accept a deal on initial terms. Simon Fryer says that unrepresented tenants will do a worse deal than represented tenants. Nick Colvin agrees that it is certainly affected by the economic climate. A property with a number of interested parties can warrant more restrictive terms and/or a higher rental. He also states that surveyors often trade off rent with terms. Tenants who do not want to commit for long and want breaks are more likely to be told they must pay a higher rent. Question 6 Do you believe breaks clauses are becoming a more effective tool for a tenant All surveyors refer to the institutional lease with a 25 year FRI lease with no break clauses. Nick Colvin states that this was something tenants wanted at the time. However economic conditions change and as it is considered more volatile, the needs of business have become more short term. Simon Fryer indicated that tenants are often granted a 1 or 2 year break clause because its very rare for someone to move in, do all the stationery, employ all the people, settle down and then move out a year or two later. Tim Bryant has the opinion that break clauses are becoming more commonplace in the market, normally due to tenants being advised they want to go for flexibility. All the surveyors agree however that while break clauses are becoming more common in leases they are rarely utilised. Question 7 What type of rent review do you consider the norm, and is this changing? Tim Bryant considers that UORRs are the normal review. An introduction of upward and downward reviews are unsatisfactory as landlords will demand a massive premium on rent. Nick Colvin considers that UORRs are far less important in the current market. Leases we now grant are 10 years or less. The tenant can come off the lease using the break clause if the rentals have fallen. Shorter leases often have no review. It is important that the nature of rent reviews in leases currently being signed is assessed because while UORRs are still common, this may be due to remaining institutional leases that have not run their full 25 years. Question 8 What is your view on subletting and assignments (AGAs) etc. Simon Fryer considers this to be dependent upon the current market as other types of terms. As the tenant gains more power in a down turning market they can negotiate better terms in the lease. Nick Colvin considers that this is less significant in the current market. Leases now signed on for example a 5 year lease with a break at the 3`d year, its unlikely in truth that he is going to have much to assign. The Code for Leasing Business Premises in England and Wales 2007 is unlikely to have an effect with regard to subletting and assigning as it will apply to longer leases of more than 10 years. Furthermore it is unlikely that a smaller business tenant will sign a longer lease. The Code for Leasing Business Premises in England and Wales 2007: Question 9 Are you aware of The Code for Leasing Business Premises in England and Wales 2007? All surveyors indicate that they are aware of the Code. Question 10 Are you aware of the content of the Code and if so do you advise tenant/client landlords to use it. Simon Fryer and Tim Bryant indicate that they have little in depth knowledge of the Code. Mr. Fryer does however state his opinion that this is unusual. He does have one landlord client who utilises the Code in their Heads of Terms. Nick Colvin has knowledge of the code and originally worked on an RICS committee which was involved in bringing it [the code] in. This would give his opinion on the influence of the Code extensive credibility. Question 11 What influence do you think the Code has on lease negotiations by small businesses, if at all? Nick Colvin states that I never really saw the purpose or need for it. His reasoning is that the Codes policies are aimed at leases that have already previously been entered into and therefore are unaffected, such as tenants stuck with 10 or 15 years left to run on a lease which is hugely over-rented. Tim Bryant disagrees with this. He believes that the Code is being implemented by the larger institutional surveyors and believes that the influence will be reasonable. He does say the market conditions will probably have a more marked effect than the Code. Simon Fryer cites his direct experience of the influence of the current Code. In my experience the answer is zero. He does however say that he has one client who uses the Code in his Heads of Terms. In this example he [the tenant] didnt ask me what this meant or why it said it. Summary of the Analysis: Unlike the questionnaire survey, the interviews provide knowledge in a field where the respondents directly work. Therefore they should have relevant and credible opinions. All surveyors questioned have at least twenty years working in the industry and have historic knowledge of how the market has changed since the 1980s. All of the surveyors interviewed indicated that the nature of business leases had changed over the last 20 years. It was also established that market forces have a large impact on the prospective tenant when negotiating a lease. Other than Tim Bryant, there was agreement that the Code is having little effect upon the industry. However Tim does have an interesting view regarding the actually implementation of the Code. While some surveyors advising their clients might encourage them to offer things that they wouldnt normally offer for market reasons, he suggests that landlords get round this problem by pricing all the options unrealistically. He goes on to describe this as lip service and says he knows of no one who has signed an upward and downward lease. This view is more in line with the other 2 interviewees. Chapter 5. Conclusion 5.1 Introduction: The final chapter draws a conclusion to the report which was carried out to test the hypothesis: The introduction of The Code for Leasing Business Premises in England and Wales 2007 has had no impact upon small business tenants and is therefore unnecessary. Aim of the Dissertation: The main intention of the research was to test the impact of the Code from the perspective of three parties: Small Business Tenants Landlords Property Surveyors The Research: A number of objectives were established in Chapter 1 with the ultimate goal of testing the hypothesis. After the secondary research was considered (see chapter 2), it was concluded that primary research was needed to test the hypothesis fully. The primary research consisted of two questionnaire studies of landlords and small business tenants. It also included in-depth interviews with property professionals. These research methods were chosen as they provided the most sufficient form for testing the hypothesis (see chapter 3). Research Findings: The questionnaire study into landlords showed that 22.2% of the landlords surveyed had offered priced alternatives to prospective tenants. This is in accordance with the guidance of the Code. It was established that in no case were any alternate options taken up by tenants. This is also the view held by one of the interviewees Tim Bryant although he provides insight into why. He describes in his experience how he has seen landlords merely playing lip service to tenants. While alternative options may be offered to tenants in accordance with the Code, in practice they are priced at an unrealistic rate. While the Code may appear to influence tenants, this would indicate that it is merely a hollow tool that has no effect on the market. It was established in the secondary research that business leases have been falling in length over the past 20 years. The tenant Questionnaire would support this view as it shows the at least 10 of tenants questioned had leases under 15 years. The landlord survey indicated that leases were not continuing to get shorter. It was also established during the semi-structured interviews that market forces have a large affect on tenants when negotiating a lease. I never really saw the purpose or need for it [the Code]. Nick Colvin considers one perspective that the Code in now irrelevant due to the fact market conditions have changed. He comments that the Code is there to protect tenants with longer leases however most tenants do not commit to such long leases. The reason given for this is there is no enormous shortage of property and therefore leases ten to be very much shorter. While most parts of the research discussed in Chapter 4 indicate that the Code is having little impact upon small business lease negotiations, some important points are also raised in the interviews that fall contrary to this. Firstly while Nick Colvin indicated that the Code has little influence, he does still admit the Code is valid to a tenant thinking of committing to a longer lease. It should be noted however that a tenant committing to longer leases are unlikely to be small businesses and are therefore more likely to be represented during negotiations, and therefore minimising a need for the Code. Secondly the Code has been introduced during an economic downturn. Simon Fryer indicates that the Code is more likely to protect a tenant during a boom in the economy. It is there to protect the tenant isnt it, not the landlord. He continues to describe how a tenant requires more protection during an economic boom. This ground is fairly untested for The Code for Leasing Business Premises in England and Wales 2007 as there has not been a stable upturn in the financial markets since its introduction. Final Conclusion: The results of my primary research show that during the current economic climate, and current lease trends, the Code has no influence, unless a lease is longer than 20 years. The research also shows that the majority of tenants are sufficiently satisfied with their leases and therefore a need for market intervention is also minimal. Market forces have naturally introduced many parts of the Code. The Government has considered for some time whether legislation is necessary to enforce policy contained in the Code. One might argue that the Code contains nothing worth enforcing. To conclude, under current conditions the impact of the Code can be considered minimal and it is currently therefore unnecessary. During prolonged periods of prosperous economic circumstances where the market becomes landlord-driven more protection may be required for small business tenants. However, since the introduction of the Code this has not been a factor. Limitations of the Research: It is important to note that further steps could have been taken to improve the limitations of the research undertaken in this dissertation: Time à ¢Ã¢â ¬Ã¢â¬ as a set period of time was allocated for the completion of the research paper, there had to be some limitation on the amount of research carried out. A larger number of questionnaire candidates would have yielded a larger number of answers and a larger sample usually results in more accurate information. Further time could have also been taken to interview more candidates for the interview study. Secondary Information à ¢Ã¢â ¬Ã¢â¬ More literature could have been reviewed and included in the report to provide a more comprehensive outlook on the previous knowledge. Bias An attempt was made to reduce bias from the interviewer during the semi-structured interviews. Although it was important to probe the respondent for further information when necessary, it was generally attempted to ask the same uniform questions, and not provide the interviewee with an opinion. Recommended Further Research: Further Research on this topic is recommended. The Code has only recently become implemented and this is the first academic study. It is recommended that a further in depth study similar to the Crosby 2005 Monitoring the 2002 Code of Practice for Commercial Leases is commissioned by the government. Monitoring the effectiveness of the Code is negligible during an economic downturn and therefore any research must wait until the UK has recovered from the economic recession in 2008. Appendices: Appendix A Reference List and Bibliography Appendix B Tenant Questionnaire and Results Appendix C Landlord Questionnaire and Results Appendix D Semi-structured Interview Outline Questions Appendix E Semi-structured Interview Transcripts Appendix A: References: Cooke, H. (2007), Take property on board Estates Gazette, July 2007 Crosby, N., Gibson, V., Murdoch, S. (2002), Office lease lengths: Is there a mismatch between what occupiers want and what landlords give? paper presented at the RIGS Cutting Edge Conference, Glasgow,Crosby, N., Hughes, C., Murdoch, S., (2005) Monitoring the 2002 Code of Practice for Commercial Leases, Reading University Dickenson, P, (2007) Compliance is the way forward on leases Estates Gazette, March 2007 Freedman CBE, P, The last Chance to get things right Estates Gazette, April 2006 Hamilton, M. Cheng Lim, L. McCluskey, W(2006), The changing pattern of commercial lease terms, Property Management, Volume 24. Le Pard, G(2007), Its up for Promotion, Estates Gazette, March 2007 Lizieri, C., Gibson, V., Crosby, N., Ward, C. (1998), Right Space: Right Price? A Study of the Impact of Changing Business Patterns on the Property Market, Research Report, Royal Institution of Chartered Surveyors, London,Martin, J., (2007) A Code that Lack Strength, Solicitors Journal, August 2007 Miles, M. B., Huberman, A. M. (1994). Qualitative Data Analysis (2nd Ed.) Bibliography: Bell, J(1999) Doing Your Research Project Third Edition, Open University press, Buckingham RICS (1995), Code of Practice for Commercial Leases. Royal Institution of Chartered Surveyors: London RICS (2002), Code of Practice for Commercial Leases (2e). Royal Institution of Chartered Surveyors: London RIGS (2007), The Code for Leasing Business Premises in England and Wales 2007. Royal Institution of Chartered Surveyors: London Leedy, P. (2001) Practical Research: Planning and Design. Fifth edition, Macmillan, New York.
Saturday, May 23, 2020
Cognitive Intelligence and Emotional Intelligence in the...
STUDENT DETAILS ACAP Student ID: Name: Alex Mcloughlin Course: Bachelor of Applied Social Science ASSESSMENT DETAILS Unit/Module: Organisational Behaviour Educator: Mark Gerrard Assessment Name: Academic Essay Assessment Number: 1 Term Year: Term 2 2013 Word Count: 2092 DECLARATION I declare that this assessment is my own work, based on my own personal research/study . I also declare that this assessment, nor parts of it, has not been previously submitted for any other unit/module or course, and that I have not copied in part or whole or otherwise plagiarised the work of another student and/or persons. I have read the ACAP Student Plagiarism and Academic Misconduct Policy andâ⬠¦show more contentâ⬠¦That is particularly true when the information in question consists of crucial but hard-to-take facts, the information that leaders may bristle at hearingââ¬â and that subordinates too often, and understandably, play down, disguise, or ignore. (Bennis, Goleman, OToole, 2008). With subordinates playing down information, the organisation suffers from not harnessing the complete potential of its individuals Cognitive Intelligence. Bennis, Goleman and OTooles views on organisational intelligence as an aggregate of many individuals combined Cognitive Intelli gence and Emotional Intelligence is no doubt the same reason modern organisations have been quick to pick up on the importance of Emotional Intelligence within organisations. When people combine together, if there are interpersonal conflicts or disagreements that prevent good ideas from being shared then the organisation may as well consist solely of the individuals who are being heard. It is only benefiting from a small pool of ideas. It is fascinating how the organisational level, reflects many of the individual concerns involving Cognitive Intelligence and Emotional Intelligence, ââ¬Å"new thinking about intelligence breaks down the separation between mind, body, and emotions, recognising that cognition involves all of theseâ⬠(Pearson 2012). Pearson supports the idea that Emotional Intelligence is yet another part of theShow MoreRelatedOrganisational Behaviour: Cognitive Emotional Intelligence2492 Words à |à 10 PagesSTUDENT DETAILS [pic] ACAP Student ID: 196843 Name: Giuseppina Wolfram Course: Bachelor of Applied Social Science ASSESSMENT DETAILS [pic] Unit/Module: Organisational Behaviour Educator: Jacqueline Campbell Assessment Name: Academic Essay: Cognitive Emotional intelligence Assessment Number: 1 Term Year: Term 2, 2012 Word Count: 1,892 DECLARATION I declare that this assessment is my own work, based on my own personal research/study. 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Monday, May 18, 2020
The Effects Of Marijuana And Why It Should Be Prohibited
The Negative Effects of Marijuana and Why It Should Be Prohibited Abdulkader Hamdoun University of Victoria Nowadays, legalizing marijuana is considered a sensitive issue among societies and governments. Marijuana has become one of the most commonly used drugs all over the world. Some people suggest that it should be permissible, while others believe that it is hazardous and it should be prohibited. It is true that marijuana has a few positive effects that contribute in the medical field, but we cannot deny the fact that the majority of its effects are negative. Therefore, marijuana should be prohibited because of its effects on adolescent, the effects on brain health, and its effects on the physical health. It is true that some studies suggest that cannabis, which is the plant from which marijuana is derived, has some positive impacts on certain illnesses. For instance, a laboratory study shows that THC, which is one of the compounds in the cannabis plant, may be useful for increasing appetite. Also, another study suggests that THC can contribute positively in treating glaucoma by reducing intraocular pressure. Furthermore, a study indicates that THC can be a pain relief to patients who suffer from multiple sclerosis. However, that does not mean that marijuana should be legal and all of these points are not sufficient for legalizing marijuana (Godandscience.org, 2015). The first reason why marijuana should be prohibited is that it affects adolescentsââ¬â¢Show MoreRelatedEssay on Pros and Cons of Legalizing Marijuana557 Words à |à 3 Pageslegalization of marijuana is a very debatable subject, some people think it is bad and should be illegal, and some people think it is good in some ways if used properly. It should be legal because it has few negative effects, it serves other purposes than getting people stoned, and it is better than other drugs. Many advocates say ââ¬Å" Marijuana is a common drug used by many people.â⬠(Sandra) A lot of people think marijuana has numerous amounts of negative effects on the body. Marijuana helps the bodyRead MoreMandatory Drug Testing for Student Athletes Essay966 Words à |à 4 Pagesof students who have used marijuana is 36.8%â⬠(Report: Nearly Half of High School Students Using Drugs, Alcohol). The students believe that since they are athletes that they do not need to abide by the rules because they feel more superior and that the narcotic will not hurt or affect them. Implementing random drug tests for athletes will create a positive image and not hurt others or themselves. Schools need to have drug tests for student athletes because drugs effect relationships, using drugsRead MoreMarijuana Legalization1212 Words à |à 5 PagesMarijuana Legalization COMP 1500 April 20th, 2009 Word Count: 807 Outline I. Introduction Thesis Statement: Although America is the land of the free you do not really haveà too manyà free choices you can make. Americansà should haveà the right toà choose whether or notà marijuana should be legal. II. Background III. The tax benefits that can be created A. If legalized they can tax it how ever much they want B. Can be regulated IV. Drug enforcement money can be divertedRead MoreEssay about Marijuana Speech1516 Words à |à 7 Pagesjane. à à Now, why are these words thought to be bad. à Why are we taught from such a young age that marijuana is bad. à Why are we able to go into any store and buy tobacco, which kills 400,000 people annually; alcohol, which kills 100,000 people annually; and caffeine, which kills 2,000 people annually. à According to the New England Journal of medicine, you would have to smoke 1500 pounds of marijuana in under 15 minutes to OD. à Marijuana was prohibited in 1937, but marijuana prohibition isnââ¬â¢tRead MoreThe Legalization of Marijuana: An Argumentative Essay1704 Words à |à 7 Pagesï » ¿Legalization of Marijuana When it comes to the American war on drugs, marijuana is one of the biggest enemies. And in view of the fact that alcohol and tobacco, two life threatening substances, are officially permitted it is a pertinent question to ask why marijuana is not (Chopra et al 2002). 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Thus, operating machinery while under the influence of alcohol puts not only the operator, but also others in the vicinity of the operator,Read MoreShould Marijuana Be Legal?1230 Words à |à 5 PagesCannabis Can The marijuana movement is more prevalent now than ever. Just recently, two other states have joined Colorado and Washington in the legalization of the recreational use of marijuana. On the other hand, the state of Florida did not pass the bill to approve medical marijuana. Although more and more states have begun to see the benefits in legalizing marijuana, many states maintain the view that smoking marijuana is criminal despite the many advantages it poses. Marijuana offers medical andRead MoreEssay on We Must Reform Marijuana Laws773 Words à |à 4 Pages70 million Americans have smoked marijuana at some time in their lives. 18 million have smoked marijuana within the last year, and ten million are regular smokers. Almost all of the people arrested for marijuana are arrested for possession. And because of harsh federal and state penalties, these people may be sentenced to lengthy jail terms. This is an abuse of drug laws in a great nation. The marijuana laws need to be reformed, and the war against marijuana rethought. nbsp;nbsp;nbsp;nbsp;nbsp;One
Monday, May 11, 2020
Folklore And The Akan Culture - 1246 Words
Folklore in the Akan Culture Folklore in the lives of the Akans of Ghana comprise of popular oral traditional beliefs, tales, myths, , and practices of the peopleââ¬â¢s customs which has been disseminated in an informal manner from one generation to the other over and over again in the community. Folklore can also be considered the roots of expressive genres such as a myth, cultural activity, music, riddles, dance, legends, proverbs, and ââ¬Å"wise sayingsâ⬠which are shared within the Akan culture. The Akans and the Dagombas of Ghana are two distinct cultures that integrate and embrace the folklore aspects into their traditional lives and activities. The Dagombas believe it to be the means by which the unseen or the spiritual world communicates with the living. In view of this, folklores are endowed in the hands of the elders and the ââ¬Å"wiseâ⬠men in the community to lead ceremonies whenever it is being practiced. The Akans on the other hand, believe that it is the traditional birthrights of every tribesman to know the norm which defines them as who they really are and their identity. They integrate a complex system of symbolism in their everyday, ritual, and ceremonial life. Their exquisite intricately woven kente cloth, complexly stamped Adinkra cloths, carved wooden figures, and the handworks of the gold smiths, exemplifies the resonance of the folk life. Color plays a prominent role in the visual symbolic sense by providing a meaning, an interpretation, and establishing a tone forShow MoreRelatedExchanging Our Country Marks by Michael Gomez.1495 Words à |à 6 Pagesinternal and external forces upon social relations within this community is examined(4). According to Gomez this identity emerged out of a mixture of African identities. Throughout his study Gomez illustrates how Africans transferred their unique culture and heritage to the New World. He uncovers the harshness of the Middle Passage, and describes how some enslaved Africans attempted suicide, some successfully. Africans did not embrace the institution of slavery, and many chose to run away. The millionsRead MoreQueen Nanny Of The Windward Maroons2579 Words à |à 11 PagesQueen Nanny of the Windward Maroons, has been overlooked by historians, who limited their focus to only the male figures in Maroons History. Due to her being overlooked factual information is unclear and her history was handed down thorough folklore. However, amongst the Maroons themselves, Queen Nanny also known as Obeah Woman Nanny and Granny Nanny, is held in the highest honor. Back in the 17th to 18th century, Nanny was a leader of the Rebellious group of black people called Maroons (people
Wednesday, May 6, 2020
Understand ways to maintain a safe and supportive learning...
Q2. Understand ways to maintain a safe and supportive learning environment. 2.1 It is important to foster a learning environment in which students feel safe, relaxed, secure, confident and valued (Gravells A 2012 pg25) especially for learners who may have had negative experiences in traditional classroom environments. Students often describe supportive learning environments as expanding their sense of family and enhancing their self-esteem, which, when combined with increased literacy skills, help students take more chances in pursuing their goals. This involves not only the venue, but your attitude and the support you give to your students (Gravells A 2012, pge 24). You must consider your studentââ¬â¢s health and safety needs and workâ⬠¦show more contentâ⬠¦Memorize the names of all your students within the first week of instruction. Use studentsââ¬â¢ names frequently. If your students are English learners, learn a few key phrases in their native languages to model that it is acceptable to struggle with pronunciation and language learning. Use positive nonverbal communication Nonverbal messages are an essential component of communication in the teaching process. It is not only what you say to your student that is important but also how you say it. An awareness of nonverbal behaviour will allow you to become a better receiver of studentsââ¬â¢ messages and a better sender of signals that reinforce learning. Some areas of nonverbal behaviours to explore include: Eye contact: Teachers who make eye contact open the flow of communication and convey interest, concern, warmth and credibility. Facial expressions: Smiling is a great way to communicate friendliness and warmth to students. Gestures: A lively and animated teaching style captures studentsââ¬â¢ attention, makes the material more interesting, and facilitates learning. Head nods also communicate positive reinforcement to students and indicate that you are listening. Posture and body orientation: Standing erect, but not rigid, and leaning slightly forward communicates to students that you are approachable, receptive and friendly. Speaking with your back turned or looking at the floor or ceiling should be avoided, as it communicates disinterest. Proximity: Cultural normsShow MoreRelatedUnit 008 3.1 3.2, Unit 009 3.21067 Words à |à 5 PagesUnit 008 3.1 amp; 3.2, Unit 009 3.2 Explain how to establish and maintain a safe and supportive learning environment Explain how to promote appropriate behaviour and respect for others Explain how to establish ground rules with learners to promote respect for others As a tutor, I have many responsibilities to make the learners of which I teach, feel safe and supported in their learning environment. As I have seen my tutors do before, I must do a risk assessment for the room where I plan toRead MoreEssay on Roles and Responsibilities in Lifelong Learning920 Words à |à 4 PagesRoles, Responsibilities and Relationships in Lifelong Learning The purpose of this assignment is to understand a teacherââ¬â¢s role and responsibilities in Lifelong Learning by summarising key aspects of legislation and codes of practise relating to the role of a teacher. Also by promoting equality, diversity and evaluating a teacherââ¬â¢s responsibility by identifying and meeting the needs of learners. It aims to understand the relationships between teachers and other professionals by analysingRead MoreWhat Are the Role and Responsibilities of Teacher? Essay1411 Words à |à 6 Pagespeople or are they adult people. Similarly every teacher has got responsibilities for his working place and working environment following the institutional procedures and policies. 1.1 Summarise key aspects of legislation, regulatory requirements and codes of practice relating to own role and responsibilities. Being a teacher always we have to protect ourselves and the best way to protect follows the code of the rules and practices it. As a teacher automatically it will make me an example toRead MoreExplain How to Establish and Maintain a Safe and Supportive Learning Environment. Explain How to Establish Ground Rules with Learnerââ¬â¢s to Promote Respect for Each Other. Explain How to Promote Appropriate Behaviour and Respect for Others.1188 Words à |à 5 PagesExplain how to establish and maintain a safe and supportive learning environment 7.3.1. Explain how to establish ground rules with learnerââ¬â¢s to promote respect for each other. 9.3.2. Explain how to promote appropriate behaviour and respect for others. 7.3.2. When considering teaching in Further education, I assumed that managing behaviour and having to establish ââ¬Ëground rulesââ¬â¢ had been left at the school gates, amidst an onslaught of eggs, signed uniforms and flour. Of course, having had aRead MoreThe Effects Of Self Efficacy On Behavior Management Strategies ( Giallo Little 2003 )1269 Words à |à 6 Pagesenvironment and parenting made them believe that had little or no control and this contributed to them having a lower sense of self-efficacy in behaviour management strategies (Giallo Little 2003). Pearce (2009) did a study on what it means to be an inclusive teacher, they found that in relation to behaviour management and disabilities, inclusive teachers accept responsibility for all class members and have a continuing goal to improve their behaviour management skills. Being aware that a disabilityRead MorePTLLS Overview1077 Words à |à 5 Pagesin the Lifelong Learning Sector (PTLLS) at Level 4. Preparing to Teach in the Lifelong Learning Sector (PTLLS) at Level 4 Total credit value (at Level 4) 12 Total GLH 4 x units (each @ 12 GLHs) = 48 Units being run and assessed: Group Unit title Level Credit value GLH A Roles and responsibilities and relationships in lifelong learning 4 3 12 Learning outcomes: The learner will Assessment Criteria: The learner can 1. Understand own role and responsibilities in lifelong learning 1.1 Summarise keyRead MoreEffective Communication in Early Childhood Education Essay1601 Words à |à 7 PagesEffective communication creates a learning environment where students can learn according to their individual needs in a safe and accommodating environment. Think about your early childhood education (or your childââ¬â¢s early education), was it flexible to suit individual learning experiences or were children required to conform to the teacherââ¬â¢s methods of teaching? If you answered the latter, do you think the former would improve the quality of education? Pedagoguesââ¬â¢ in all divisions of education shouldRead MoreEffective Communication in the Early Childhood Education Environment1517 Words à |à 7 Pageschildhood education (or your childââ¬â¢s early education), was it flexible to suit individual learning experiences or were children required to conform to the teacherââ¬â¢s methods of teaching? If you answered the latter, do you think the former woul d improve the quality of education? The initial years of education are crucial to learning, development and growth, during these first years childrenââ¬â¢s experiences shape their learning methods and they are able to learn rapidly, for this, early childhood educators mustRead MoreResponsibilities And Responsibilities Of A Lifelong Learning2594 Words à |à 11 Pages1. Understand own Role and responsibilities in lifelong learning Lifelong learning is on-going process. The role and responsibilities in lifelong learning sector is - we should always follow the relevant code of practice, key aspect of legislation regulatory requirements. We should provide the resources and equipment those requirements of teaching professions. The aim of this unit is to develop our understanding of the roles and responsibilities of a teacher in lifelong learning and the relationshipRead MoreConceptual Framework Ethical Dispositions Essay1262 Words à |à 6 Pagesprofessional educator makes a constructive effort to protect the student from conditions detrimental to learning, health, or safety. (AAE, 1994-2012).Challenging students to report inappropriate behavior, providing a positive and supportive environment that allows students to feel safe in reporting it. (COE-GCU Conceptual Framework, 2011). | Priority Ranking: 2Studies show that students who do not feel safe at school stay home. And when students arent in school, they do nt perform academically. According
Noise Control/Radon Free Essays
In the advent of technological advancements that we have today, we are not only given innovations that would make our lives easier, but also some risks and threats to our health and well-being. These health risks and threats can be considered as the negative side of these technological advancements, and these are usually in the form of pollution. Pollution on the other hand, can be classified into various types, usually depending on the aspect of the environment that they have a corresponding negative effect. We will write a custom essay sample on Noise Control/Radon or any similar topic only for you Order Now These include air, water, and soil pollution. There are also some types of pollution which arises when there is an excessive amount of a naturally occurring substance or phenomenon, just like Radon Pollution and Noise Pollution. But between these two, it is the radon pollution that poses great risks, as it affects everyone in the country, with greater risks to those staying in their homes. Noise pollution is defined as ââ¬Å"an unwanted, disturbing sound that causes a nuisance in the eye of the beholder (Nunez, 1998).â⬠This is comprised by displeasing sounds created by human activity or by machines, and are known to disrupt the environment (Berglund Lindvall, 1995). The leading cause of noise pollution today is from the transportation sources ââ¬â the noise coming from the motor vehicles. In a person, the aspect greatly affected by noise pollution is the sense of hearing, which could lead to different responses from the affected one, including annoyance and other behavioral changes. Radon pollution on the other hand, is caused by naturally occurring processes. Even before man became aware of pollution and its effect on human health, Radon was already around the environment. Itââ¬â¢s because Radon is a natural part of the atmosphere, and that it is continually being released by the earth, because it is the product of the radioactive decay of radioactive materials like Uranium and Thorium (Health Physics Society, 1997). The problem that results from this is when people build their homes on the Radon-releasing soil. Since it is a naturally occurring process, Radon will just continue to seep through the soil, supposedly going to the atmosphere. When homes are built however, the Radon tends to seep through the cracks in the basement, and will just be contained in our homes. Excessive Radon contents are known to cause respiratory problems like lung cancer, the second known cause for lung cancer deaths all over the country, next to smoking (U. S. Environmental Protection Agency, 2000). Radon pollution poses a greater health risk to the community, as compared to Noise pollution. This is because Radon release of the earth is a naturally occurring event, as compared to Noise creation. Having Radon in the environment is inevitable, that even our homes are not a safe place to stay if the matter is not taken seriously. Noise pollution is also relative to a person: what could be noisy to some people can be pleasing for others. Also, noise pollution is slowly being suppressed by technology, like the hybrid cars being quieter as compared to normal-engine vehicles. But despite this, Radon pollution can be solved thru the people themselves. There are ways to protect homes from excessive Radon contents, like maintaining a sealed, well ventilated basement. Another is to regularly check the Radon contents in your home, a safety measure which is not costly and can be afforded by a normal household. As Radon pollution may continue to exist despite all the technological innovations present today, this doesnââ¬â¢t mean that people will forever be at risk because of it. Health risks can be averted by making sure that the peopleââ¬â¢s homes are protected from the seeping Radon gases. Spending a little for the familyââ¬â¢s health would mean protecting them from fatal health risks. References: Berglund, B., Lindvall, T. (1995). Community Noise.à à Retrieved November 3, 2007, from http://www.nonoise.org/library/whonoise/whonoise.htm Health Physics Society. (1997). Radon Fact Sheet.à à Retrieved November 3, 2007, from http://www.hps1.org/glossary/radon.htm Nunez, D. G. (1998). Cause and Effects of Noise Pollution.à à Retrieved November 3, 2007, from http://www.dbc.uci.edu/~sustain/global/sensem/S98/Nunez/Noise.html U. S. Environmental Protection Agency. (2000). Radionuclides (including Radon, Radium and Uranium).à à Retrieved November 3, 2007, from http://www.epa.gov/ttn/uatw/hlthef/radionuc.html How to cite Noise Control/Radon, Essay examples Noise Control/Radon Free Essays In the advent of technological advancements that we have today, we are not only given innovations that would make our lives easier, but also some risks and threats to our health and well-being. These health risks and threats can be considered as the negative side of these technological advancements, and these are usually in the form of pollution. Pollution on the other hand, can be classified into various types, usually depending on the aspect of the environment that they have a corresponding negative effect. We will write a custom essay sample on Noise Control/Radon or any similar topic only for you Order Now These include air, water, and soil pollution. There are also some types of pollution which arises when there is an excessive amount of a naturally occurring substance or phenomenon, just like Radon Pollution and Noise Pollution. But between these two, it is the radon pollution that poses great risks, as it affects everyone in the country, with greater risks to those staying in their homes. Noise pollution is defined as ââ¬Å"an unwanted, disturbing sound that causes a nuisance in the eye of the beholder (Nunez, 1998).â⬠This is comprised by displeasing sounds created by human activity or by machines, and are known to disrupt the environment (Berglund Lindvall, 1995). The leading cause of noise pollution today is from the transportation sources ââ¬â the noise coming from the motor vehicles. In a person, the aspect greatly affected by noise pollution is the sense of hearing, which could lead to different responses from the affected one, including annoyance and other behavioral changes. Radon pollution on the other hand, is caused by naturally occurring processes. Even before man became aware of pollution and its effect on human health, Radon was already around the environment. Itââ¬â¢s because Radon is a natural part of the atmosphere, and that it is continually being released by the earth, because it is the product of the radioactive decay of radioactive materials like Uranium and Thorium (Health Physics Society, 1997). The problem that results from this is when people build their homes on the Radon-releasing soil. Since it is a naturally occurring process, Radon will just continue to seep through the soil, supposedly going to the atmosphere. When homes are built however, the Radon tends to seep through the cracks in the basement, and will just be contained in our homes. Excessive Radon contents are known to cause respiratory problems like lung cancer, the second known cause for lung cancer deaths all over the country, next to smoking (U. S. Environmental Protection Agency, 2000). Radon pollution poses a greater health risk to the community, as compared to Noise pollution. This is because Radon release of the earth is a naturally occurring event, as compared to Noise creation. Having Radon in the environment is inevitable, that even our homes are not a safe place to stay if the matter is not taken seriously. Noise pollution is also relative to a person: what could be noisy to some people can be pleasing for others. Also, noise pollution is slowly being suppressed by technology, like the hybrid cars being quieter as compared to normal-engine vehicles. But despite this, Radon pollution can be solved thru the people themselves. There are ways to protect homes from excessive Radon contents, like maintaining a sealed, well ventilated basement. Another is to regularly check the Radon contents in your home, a safety measure which is not costly and can be afforded by a normal household. As Radon pollution may continue to exist despite all the technological innovations present today, this doesnââ¬â¢t mean that people will forever be at risk because of it. Health risks can be averted by making sure that the peopleââ¬â¢s homes are protected from the seeping Radon gases. Spending a little for the familyââ¬â¢s health would mean protecting them from fatal health risks. References: Berglund, B., Lindvall, T. (1995). Community Noise.à à Retrieved November 3, 2007, from http://www.nonoise.org/library/whonoise/whonoise.htm Health Physics Society. (1997). Radon Fact Sheet.à à Retrieved November 3, 2007, from http://www.hps1.org/glossary/radon.htm Nunez, D. G. (1998). Cause and Effects of Noise Pollution.à à Retrieved November 3, 2007, from http://www.dbc.uci.edu/~sustain/global/sensem/S98/Nunez/Noise.html U. S. Environmental Protection Agency. (2000). Radionuclides (including Radon, Radium and Uranium).à à Retrieved November 3, 2007, from http://www.epa.gov/ttn/uatw/hlthef/radionuc.html How to cite Noise Control/Radon, Essay examples
Judgment and Decision Making for Entrepreneurial - myassignmenthelp
Question: Discuss about theJudgment and Decision Making for Entrepreneurial Action. Answer: Reading analysis: In the reading, it has been evident that people think that they support their decision with rationales but at times there might not be such situations that would not support any rationale on thinking. It is for the same reason, understanding the cognitive behaviour of the people becomes more important in order to understand the perception of the people. This leads to focus on the psychological aspect and thinking of the people in order to be consistent on something. There might arise many judgemental biases among the respondents (Holcombe et al., 2014). In this respect, it has to be understood that there are many factors that can be behind the particular decision making. At many times, there might occur judgemental biases but the most suitable decision need to be selected that would bring the best outcome of the decision. At many times, it might take place that judgement and the decision making does not work side by side and the respondents have to suffer (Cornish Clarke, 2014). In order to overcome these situations, it is important to take certain strategies that would help to overcome the issues and problems faced by a person. Focusing on the errors and overcoming the challenges is the main criteria to support the rationale of the particular topic. Experience: If an experience has to be shared here, I wanted to recall that the incident that once I was asked by one of my friends to keep an important document safe with me and not to disclose the same to anyone. He in fact asked me not to look into the document; but out of curiosity I looked into the report and I saw that it was an agreement deal that stated that his father had to pay a good amount of money as a repayment of loan. I understood that my friend is in a big problem and we must help him to overcome the issue. This is when I thought of discussing the same with my friend. At first he was furious because I did not obey his orders but later he shared details with me. I also helped in the best possible way. Reading analysis: In carrying out major practices in the professional activities, at times it happen that one has to do many activities related to the particular business. It depends on the intellectual level and activities of the person to deal with the particular situation and come up with the best solution or practices. The administrator of an organisation is mainly responsible for the overall activities of the profession. So the administrator should posses that level of intellectual behaviour that would support the need of the organisation. The administrator is also responsible for overcoming any conflict that can occur at any point of time (Taylor, 2013). It has to be understood that the administrator can never be escaped and it is in fact the sole responsibility of the administrator to keep a look on every single matter in order to avoid any kind of conflict or dilemma with other people. One should understand the situation and come up with the relevant values or information that are required to deal with the situation and end up formulating the right decision to deal with the situation. In the decision making process, considering the values and ethical approaches are equally important. The idea is to practice good policy and come up with particular decision that would be beneficial for all the people who are directly or indirectly related to the particular incident (Huffman et al., 2014). In the decision making process, one has to face with many options but coming up with the right judgemental decision is the only way to overcome the problems. Experience: If this particular situation is taken into consideration, one incident reminds me of the day when the idea of an intellectual person was required. One day, at the University, it happened that one of our classmates suddenly became unconscious and needed immediate medical help. However, apparently there were one to help her but it was our professor who took immediate decision and she was taken to the nearby hospital wasting no time in between. In the decision making approach, the administrator might have to face challenges but coming with the right judgement and decision is what actually matters. Thus, it can be said that the intellectual presence of the person has helped her to rescue and save her life. References: Cornish, D. B., Clarke, R. V. (Eds.). (2014).The reasoning criminal: Rational choice perspectives on offending. Transaction Publishers. Holcombe, T. R., Holmes, R. M., Klein, P. G., Ireland, R. D. (2014).Motivated reasoning in judgmental decision-making and entrepreneurial action: Toward a behavioral model. Working Paper, Farmer School of Business, Miami University. Huffman, J. B., Hipp, K. A., Pankake, A. M., Moller, G. A. Y. L. E. (2014). Professional learning communities: Leadership, purposeful decision making, and job-embedded staff development.Journal of School Leadership,11(5), 448-463. Taylor, B. (2013).Professional decision making and risk in social work. Learning Matters.
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